Do you have the Success MINDSET?
Your WORDS We Use!
It is really important as you start out your journey as an entrepreneur to really have your mindset in the right place. When I talk about your mindset I’m talking about the way that you think, because the way that you think will dictate the results that you get in your business. 95% of the failures that I see in business or with people who are entrepreneurs is that they have stinking thinking. There are some simple things that you can change in the way that you approach things and the most important one is to look at all the experiences or the choices that you make in a positive light. Let’s look at the three words below:
What are the opposites or antonyms of these three words? Yes; wrong, failure and bad! There is one thing that I can guarantee you as you go out and start building your business there will be challenges along the way. It’s how you look at these challenges and the choices that you make from them that will dictate the results and success in every given situation!
So why not look at instead of using the words wrong, failure and bad, replace them with the word learning! You do not know everything when you first start out in business and it’s good to understand that you should not chastise yourself for every learning experience that you have. The most important part is to make sure that they are learning experiences, and you figure out what you have learnt from them in order not to make the same mistake twice.
Taking Things Personally
This is the most important skill that I had to learn in my own business. Recently, I had a few clients write to me that had some challenges with the groups that they belonged to as part of our company. You could simply say that they were disgruntled clients, which to me are one of the most important assets that you have in your business when you are first starting out. A client who voices their opinion is an asset because so many of them never voice their opinions directly to you, but yet they do it in front of other people and this harms your reputation and that of your business. If they voice their opinions directly to you, you could take the corrective action to put the steps in place to improve your business, improve your systems and overall make your client experience excellent.
I could have gotten very upset and have taking things very personally because of what these people had to say. It was also at the start of 2012 and my mind seems to automatically go to the place of WOW! What a way to start the New Year! I started to take things personally, and then I took a step back and said to myself “what am I meant to learn from these amazing clients voicing their opinions to me?”. The learning experiences I took from the situations have allowed me to make structural enhancements, improve selection criteria and systemization of our groups to a new level for 2012, and for that I thank them.
You see it is the way that you think and the thoughts that you have, that will either grow your business substantially or have it struggling and at worst run it into the ground. The above concept is very simple and sounds very easy to implement, my challenge to you is that you catch yourself in the process of negative thoughts and ask yourself what am I meant to learn from this experience, situation or choice that I made, in order to make my business stronger and dramatically improve my relationships with my customers?
Your customers can teach you a lot and one of the most important things to understand is that you need to take your own ego out of the equation, put it aside and listen to your prospects and clients. By listening to them you will grow your business faster and stronger and more sustainable than by not listening and not caring for your clients.
How Long You Hold Onto Things!
Taking things personally is one thing, but how long you hold onto these things is 100% your choice! You’ve heard many people say I am having a bad day. My question is does it have to be a bad day or can it just be a bad moment, a bad hour? It is truly your choice of how long you hold onto these given situations. In fact, taking the advice from earlier in the chapter you should be looking at it as not “bad” but what can I LEARN from these given situations?
A good example is when you got to visit a client and you anticipate taking their order or signing the contract, and things go not the way you thought they would. The client ends up beating you down on price, not giving you the terms that you want, or possibly just not signing the contract and you walk away with no order. For many people they take these situations extremely personally, when you should truly be asking yourself what can I learn from the situation and what was my contribution to the given situation? Simple things like the following:
- How can I prepare more effective the next time?
- What research could I have done to improve the situation?
- What needs to be done to ensure it happens next time?
If you have done all of the above and you still don’t get the contract, do not beat yourself up but rather say “NEXT” and move onto somebody who has the greater potential of becoming your customer.
Well we really want you to get from this, is that how you approach every situation will determine the outcome and results you achieve. You can either look at everything as a learning situation or experience, or let your ego kick in and arrogance take over and not caring about what anybody has to say! From my experience this will be the demise of your business, because without clients you have nothing.
you can email colin at Colinsprake@gmail.com
Author: Colin Sprake is the CEO of Make Your Mark, a Canadian company of live seminars, online entrepreneur academy and live accountability groups that have helped 10,000’s of Entrepreneurs achieve rapid results in small business growth and development. Colin is a best-selling author of ‘Entrepreneur Success Recipe’ and trains for BMO, Sun Life Financial, Scotia Bank, T.D. Bank and lives by the tagline Business With Soul – putting heart back into business!
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